Author Topic: Overview stats zeroing out  (Read 2716 times)

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Hitch

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Overview stats zeroing out
« on: July 04, 2012, 01:58:51 AM »
I'm having a problem where the previous day sometimes (has happened twice now in 8 days) that as the day rolls over to the new day, the stats for the now previous day are zeroed out. I have attached a screenshot of the overview area so you could see an example of it occurring.

I would love any help with this you could provide. Thanks :)
« Last Edit: July 04, 2012, 02:01:08 AM by Hitch »

Hitch

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Re: Overview stats zeroing out
« Reply #1 on: July 05, 2012, 01:08:43 AM »
It did it again. This time I took a screenshot from earlier in the evening and then after midnight so you can see what happens.

forumadmin

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Re: Overview stats zeroing out
« Reply #2 on: July 07, 2012, 03:49:15 PM »
Thanks for your feedback. We'll dig into this problem to find what's going on and we'll contact you back.
Best Regards
Fernando

forumadmin

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Re: Overview stats zeroing out
« Reply #3 on: July 09, 2012, 01:13:10 PM »
There is a workaround while we are dealing with this problem.
Go to the options, and press save settings, you don't need to change anything. This action forces Statcomm to reload the data and correct the numbers.

Our apologies for the problem, we are working on it.
Best regards
Fernando

forumadmin

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Re: Overview stats zeroing out
« Reply #4 on: July 11, 2012, 11:43:30 AM »
We were working around this issue. The thing is we detected few errors in the queries making the graphics, possibly causing this problem.

We suggest to wait the incoming 1.7.30 to see if this issue was finally fixed (to be released this weekend).
Our apologies for the problem.

forumadmin

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Re: Overview stats zeroing out
« Reply #5 on: July 16, 2012, 08:29:14 PM »
We launched version 1.7.30. It addresses many glitches in the queries to the database.
Give it a try.
Best regards
Fernando


forumadmin

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Re: Overview stats zeroing out
« Reply #6 on: July 23, 2012, 07:47:15 PM »
Ok, that was hard to find. Thanks to your pictures we could figure it out where the problem was. It was easy to fix, but very hard to spot.
The cache was saving current day info when the administrator displayed the overview table.
In fact that is an error. The cache system has to cache everything but current day statistics, since current day change everytime.

Version 1.7.40 should work as expected, where we added also advanced checking for corrupted Maxmind databases.
Thanks for your help in this matter!
Best Regards

Fernando